Yesterday Joy was trying to make a number of phone calls to the state of Florida. I am not really sure about the details of why she was calling other than that she needed to set them straight about something. What I do know is that she was trying to get through for over an hour and kept on going through this cycle of pressing 1 if ____ pressing 3 if ______, y'know how that goes.
The problem was that they were busy at the end, and instead of having a system that puts you on hold and tells you how long your wait will be, the state just let you get through to a busy signal. So, you'd need to redial everything all over again.
Joy also tried to fax her information in to them, but that too yielded a busy signal repeatedly. Finally Joy pressed 2 for Spanish. I think that this happened on accident, but I can't sa for sure. Anyway, she had remembered the sequence of numbers from all the previous attempts and just typed them in when prompted. This worked like a charm! Someone was on the line to help her.
"Hi! I don't speak Spanish. Can you help me?"
The person on the line was bilingual of course, so he did help her out. It was such a relief for her and so exciting that I had to blog about it. Now we know how to get faster service on the phone too.
Posted by David at January 24, 2006 12:15 PM